It seems early in our online life to make such a move, but my hubby and I have been frustrated and pushed over the edge. It started on a Friday night when I logged into our Internet store to find an order highlighted in red. There was a problem with payment. After a little digging I learned that the service we were using was having problems with their credit card processor. All right, things happen. We called up that customer and processed her order manually. No big deal.
But then it became a huge deal. By the time the weekend had come to an end, the credit card processor had failed FIVE MORE TIMES. We weren’t being notified. We were only learning of these errors by watching the report. My husband was on the phone with our customers as soon as the error came through. Some sales he was able to save, but others felt it was too frustrating and time consuming and were no longer interested or would rather shop elsewhere.
We could not get any technical help as our service provider was closed as of 5:00 p.m. Friday and would not open again until Monday morning.
On Saturday we began our search for a new store provider and soon we had our choices down to a few. We finally settled on one and were talking with them in an online chat late Saturday night and off and on Sunday. We couldn’t get that kind of service with our previous provider!
There are a lot more options in this storefront and behind the scenes that we were eager to learn about. There are some things we aren’t happy with though, me more so than my hubby. For example, because there is a size choice when buying the Natursutten pacifiers, we have to have a box for the different sizes and to enter the quantity desired. Unfortunately having those required options makes those particular page set ups different then the others. All the information about the pacifiers is all right there with no other clicks of the mouse to make, but I like having the tabs for more information, FAQ’s, testimonials, etc., as on the other pages. It makes the initial page short and to the point but still has further information available. The page layouts should be the same though….
Anyway, most things have been small and quick to fix. Thanks to those of you who pointed out the little glitches here and there or who responded to our emails about the site. We appreciate your help in creating a smooth working online store.
Tags: BPAFreeKids.com
